Dear Guests,

As it has always been, the safety and security of our guests and staff remain our highest priority. We have been closely monitoring the updates from the Greek Ministry of Health, and the Greek Ministry of Tourism, as well as the Greek government’s guidelines regarding the protection from the covid-19. On a daily basis, our management and staff are working hard to ensure that our hotel meets the latest guidance on hygiene and cleaning. We follow all the rules and we are in compliance with the official hygiene & safety protocols issued by the Greek Authorities.

Please take a few moments and read carefully the below measures and instructions:

1. Health inspection certificates

Safety protocols are in place. Our hotel is certified & follows the Government’s guidelines.


2. Cleaning Protocols & Products / Housekeeping

Guest Rooms

  • Use of disinfecting products and health protocols to clean rooms, with a particular focus on high-touch items.
  • Room cleaning service will be provided upon request, as well as the change of linen and towels, according to safety protocols, in order to eliminate contact as much as possible, for your and your company’s safety. We advise our guests to inform us how often or when they wish us to arrange their room cleaned.

Public Spaces

  • We have increased the frequency of cleaning and disinfecting in the hotel’s public spaces such as the front desk, door handles, lobby and reception, public bathrooms, and room keys, to name a few.
  • Our textiles and towels are washed over 70o and treated according to safety protocols.
  • We are following the strictest purification and sanitizing standards for ventilation and air-conditioning systems and for purifying pool water.


3. Check-in & Check-out Policy

According to the regulations, the check-in time is altered to 15:00 pm and the check-out to 11:00 am, so each room will be cleaned, disinfected, and aired properly.


4. Catering Services / F & B

  • We follow the HACCP principles, in every step of any procedure.
  • Our staff is properly trained and follows the safety protocols in delivery processes.

5. Social Distancing Rules

We inform and encourage all our guests to keep the appropriate social distancing rules indoors and outdoors of our premises. Contactless payment options are encouraged & available.

6. Health & Safety protocols for our staff

  • Our staff has been trained - according to their duties - in COVID 19 protection and prevention, appropriate use of Personal protective equipment, and implementation of emergency action plans.
  • All hotel employees have access to the equipment needed to do their work with maximum health guarantees.
  • Al suppliers accessing the hotel must follow the required safety measures.


7. Cooperative Doctor

Our property cooperates with a Doctor who is responsible for any possible case of our in-house guests 24/7.

8. Transfer Services

All the transfers which are arranged through our concierge department before the arrival or as an in-house guest will take place under the health and safety regulations.

  • Maximum number of guests - depending on the vehicle
  • Appropriate cleaning procedure - of the vehicle before and after the service

9. Record of staff members and guests

For the purpose of public health protection, we keep a record of staff members and all guests staying at the hotel including their name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), to enable contact tracing of any close contacts of COVID-19 cases, which may be subsequently identified. The hotel, also, records and updates an event logbook COVID-19 (reception).

All guests and staff are informed that these records are kept for the protection of public health, with regard to the processing of personal data (GDPR) and national law 4624/2019.

Please note that:

  • It is your responsibility to report to our staff any symptoms you might have, even if they are minor.
  • It is your responsibility to report us if you think that you have been in contact with a possibly infected person.

The above measures are valid until further notice and may be updated following the instructions issued by the Greek government. Enjoy a SAFE & a HAPPY STAY!

La Ponta Suites & Villas
© 2023 La Ponta Suites & Villas. All rights reserved.
Akrotiri, Santorini,
84700, Greece
Tel: +30 22860 81210